User Manual | Odyssey Transportation

Subscriber User Manual

A complete guide to using your Odyssey Transportation parent portal — from creating your account and logging in, to managing your subscription, billing, and support, all the way through logging out.

Getting Started

Welcome to the Odyssey Transportation Parent Portal! This portal is your central hub for managing your scholar's bus transportation subscription. Here's what you can do:

View your route, stop, and pickup/drop-off schedule with a map of your stop location
Update your contact information and password
Manage your enrolled scholars and change your subscription plan
Pay invoices, add/remove credit cards, and view payment history
Upload and view documents (medical forms, permission slips, contracts)
Submit and track support tickets
Complete annual re-enrollment for the upcoming school year

Who uses this portal?

This manual is for parents and guardians who have an active or pending transportation subscription. If you're a staff member, most of the same features apply, but billing is handled differently for staff accounts.

Account Invitation

If you received an invitation email from Odyssey Transportation, your account may already be set up. Use your email address and the password you chose when registering to log in. If you don't remember your password, use the "Forgot Password" option (described below) to reset it.

Logging In

To access your dashboard, you'll need to log in with your email address and password.

Go to the login page

Navigate to the Odyssey Transportation portal. You'll see the login screen with the "Welcome to Odyssey Transportation" header.

Enter your email

Type the email address associated with your transportation subscription. This is the email Odyssey Transportation has on file for you.

Enter your password

Type your password. If you don't remember it, see the Forgot Password section below.

Click the Log in button

Click the "Log in" button. You'll be taken directly to your dashboard.

If you see "Invalid email or password," double-check your credentials. If you continue to have trouble, use the "Forgot password?" link on the login page to reset your password.

Creating an Account

If you don't have an account yet, you can create one during the registration process. Start from the Home page.

Click the Register Now button

On the Home page, click the "Register Now" button. This takes you to the Registration page, where the first step is creating your account.

Choose I'm New – Create an Account

On the Registration page (Step 1 of 3), click the "I'm New – Create an Account" button. If you already have an account, choose "I Already Have an Account – Log In" instead.

Enter your email

Use the email address that Odyssey Transportation has on file for your subscription.

Choose a password and confirm it

Your password must be at least 8 characters. Type it again in the "Confirm Password" field to make sure they match.

Check the SMS consent box

By default, SMS notifications are enabled so you receive transportation updates, delays, and route changes. You can uncheck the box if you prefer not to receive text messages.

Click Create Account & Continue

You'll receive a 6-digit verification code via email.

Enter the verification code

Type the 6-digit code from your email into the verification field, then click "Verify & Continue". If you didn't receive the code, click "Didn't receive a code? Resend".

Continue with registration

After your account is verified, you'll continue to the remaining registration steps — selecting your plan, route, and stop, and completing your subscription setup.

Email must match your subscription

Use the same email address that Odyssey Transportation has on file. If you register with a different email, your subscription won't be linked to your account, and you'll see a "No Active Subscription" message.

Using an iCloud or Apple email?

Apple aggressively filters automated emails. Your verification code may be blocked or delayed. Check your Junk/Spam folder immediately after signing up, or check iCloud Mail on a web browser (mail.icloud.com). If the code still doesn't arrive, consider using a Gmail or other non-Apple email address instead.

Didn't get the code?

Check your spam/junk folder. If it's not there, click "Resend" on the verification screen. The code is valid for a limited time.

Forgot Password

If you can't remember your password, you can request a temporary password to log in.

Click the Forgot password link

On the login page, click the "Forgot password?" link below the password field.

Enter your email address

Type the email associated with your account and click "Send temporary password."

Check your email

You'll receive a temporary password at your email address. This may take a few minutes.

Enter your email and the temporary password on the same page, then click "Log in."

Change your password

Once logged in, go to your dashboard and change your password to something you'll remember (see Changing Your Password).

Security note

For security, the system always shows a success message regardless of whether the email exists in our system. This prevents anyone from guessing email addresses.

Didn't receive the email?

Check your spam folder. If you use an Apple email (icloud.com, me.com, mac.com) or other restrictive email provider, the email may be delayed. Contact Odyssey Transportation support if you don't receive it within 15 minutes.

Dashboard Overview

After logging in, you'll arrive at your dashboard — the main hub for everything related to your transportation subscription. Here's what you'll see, from top to bottom:

Header — Shows "My Dashboard" with a Logout button in the top-right corner.
Status Badge — Displays your current subscription status (see below).
Re-Enrollment Banner — Appears when re-enrollment is required (see Re-Enrollment).
Construction Notice — Shows temporary schedule changes if your route is affected by construction.
Contact & Address — Your personal information with an Edit button.
Password — Change your password anytime.
Route Information — Your route, stop, schedule, and a map of your pickup location.
Enrolled Scholars — List of your scholars with a Change Plan button.
Scholar Bus Passes — QR code passes for each scholar and boarding history.
Billing & Payments — Subscription plan, payment methods, and invoices in tabbed format.
My Documents — Upload and view documents.
Support Tickets — Submit new tickets and view ticket history.

Subscription Status Badges:

✓ Active Subscription⏳ Pending Re-Enrollment✗ Cancelled

Active — Your subscription is current and transportation is in service.
Pending Re-Enrollment — You need to complete re-enrollment for the upcoming school year.
Cancelled — Your subscription has been cancelled. Contact Odyssey Transportation to re-enroll.

Contact & Address

This section shows your parent/guardian name, email, phone, and mailing address. Keeping this information current is important for communication and billing.

Click the Edit button

Click the "Edit" button in the top-right of the Contact & Address card.

Update your information

You can edit your full name, phone number, street address, city, state, and zip code. Your email address cannot be changed — it's linked to your account.

Click the Save button

Click "Save" to apply your changes. The system automatically formats names and addresses in proper capitalization.

Email cannot be changed

Your email address is your account username and is linked to your subscription. If you need to change your email, please contact Odyssey Transportation support.

Staff badge

If you're a staff member, you'll see a purple "Staff" badge next to your name. Staff accounts have different billing arrangements.

Changing Your Password

You can change your password at any time from your dashboard.

Click the Change Password button

In the Password card, click the "Change Password" button.

Enter your current password

Type the password you currently use to log in.

Enter your new password

Your new password must be at least 8 characters long.

Confirm your new password

Type your new password again to make sure they match.

Click the Update Password button

You'll see a "Password changed successfully!" message. The form will close automatically.

Password requirements

Your new password must be at least 8 characters. If your new passwords don't match, you'll see an error message. Make sure you enter your current password correctly.

Route & Pickup Location

This section shows your bus route or shuttle service details, including your stop, schedule, and a map of your pickup location.

What you'll see:

Service Type — Either "Bus Service" (neighborhood stops) or "Bus Shuttle" (campus pick-up/drop-off).
Route — Your assigned route name (e.g., "Route 5", "Apache Shuttle Route 10").
Stop — Your specific pickup/drop-off stop name.
Schedule — Morning departure, afternoon arrival, and early-release arrival times.
Map — An interactive map showing the exact location of your stop.

Arrive early!

Please have your scholars at their stop at least 5–10 minutes early for morning departure. All times listed are estimates — bus drivers use cell phone time.

Construction schedule adjustments

If your route is affected by construction (typically routes near Yuma Road and Verrado Way), you'll see an amber notice at the top of your dashboard explaining temporary changes:
• Morning pick-up moved 10 minutes earlier
• Afternoon drop-off moved 10 minutes later
These changes are temporary and will return to normal once construction is completed.

Want to change your route?

Route changes are handled during the re-enrollment process. If you need to change routes mid-year, please submit a support ticket.

Enrolled Scholars & Plan Changes

This section lists all scholars enrolled under your subscription, including their name, grade, and school. Your monthly rate is based on the number of scholars enrolled.

Pricing tiers:

$45

1 scholar/mo

$85

2 scholars/mo

$120

3 scholars/mo

$150

4 or more scholars/mo

To change your plan:

Click the Change Plan button

Click the "Change Plan" button in the Enrolled Scholars card header.

Select your new plan

Choose a plan with more or fewer scholars. You can add or remove scholars as needed.

Confirm the change

Review the price difference and confirm. A confirmation email will be sent to you with the updated plan details.

Outstanding balances block plan changes

If you have overdue or unpaid invoices, the "Change Plan" button will be disabled. You'll need to resolve your outstanding balance first (see Billing & Payments).

Scholar Bus Passes

Each scholar on your subscription has a unique QR code bus pass. The driver scans this QR code at the bus door to verify your scholar is boarding the correct route at the correct stop.

What you'll see:

QR Code — A unique, scannable QR code for each scholar.
Scholar Name, Grade & School — Identifying details for each pass.
Assigned Route & Stop — The route and stop the pass is valid for.
Active/Inactive Status — Inactive passes appear faded and won't be accepted for boarding.

Printing a pass:

Click Print on an individual pass

Click the "Print" button on any pass to open a print-friendly version with the QR code, scholar details, and route information.

Or click Print All

If you have multiple scholars, use the "Print All" button in the card header to print every pass at once.

Send the pass with your scholar

Your scholar presents the printed QR code at the bus door when boarding. The driver scans it for instant verification.

Boarding History

Below the passes, you'll see a Boarding History card showing each scan event — the date, time, route, and whether the scan matched your scholar's assigned route. This helps you confirm your scholar boarded the correct bus.

No passes showing?

QR passes are generated automatically once your subscription is active. If you don't see any passes, make sure your subscription status is Active (see Dashboard Overview). If your subscription is active and passes are still missing, submit a Support Ticket.

Billing & Payments

The Billing & Payments card has three tabs: Subscription Plan, Payment Methods, and Invoices.

Subscription Plan Tab

Shows your current number of scholars, monthly rate, and subscription status. If your subscription is active, you'll also see a Cancel Subscription option at the bottom.

Payment Methods Tab

Manage your saved credit cards. You can:

Add a payment method — Enter card number, expiration month/year, and CVV. Cards are stored securely through Authorize.Net.
Set a default card — Click "Set as Default" on any non-default card.
Remove a card — Click "Remove" on any card. You must always have at least one card on file.

Always keep at least one card

The system requires at least one active payment method at all times. If your only card is expired, add a new one before removing the old one.

Expired cards

Expired cards are highlighted in red. Please add a new card promptly to ensure uninterrupted billing.

Invoices Tab

View your invoice history, including invoice dates, due dates, payment status, and balances. Each invoice shows a colored status badge:

completedpendingoverduepartialrefunded

Pay an invoice — Click the "Pay" button on any unpaid invoice to process payment using a saved card.
Pay multiple invoices — If you have 2+ unpaid invoices, a "Pay All" bar appears at the top showing the total due.
Download an invoice — Click the download icon on any completed or refunded invoice to get a PDF copy.

Payment checkout flow

When you click "Pay," you'll be taken to a secure checkout page where you can:
1. Select a saved payment method (or add a new card)
2. Review the invoice summary
3. Click "Pay" to process the payment
After payment, you'll see a success screen and be redirected back to your dashboard.

Declined payments

If your payment is declined, you'll see an error message explaining the reason. Try a different card or contact your bank. If a saved card shows "Needs to be re-entered," remove it and add it again.

My Documents

The My Documents section lets you view documents shared by Odyssey Transportation and upload your own forms (medical forms, permission slips, etc.).

Click the Open Folder button

Click the "Open Folder" button to open the Document Folder modal.

View documents

Documents are organized into two groups:

Admin Documents — Files shared with you by Odyssey Transportation staff (contracts, receipts, etc.)
User Uploaded — Files you've uploaded yourself

Preview a document

Click the eye icon on any file to preview it. Images and PDFs can be viewed directly in the preview window. Click "Open" to view in a new tab.

Upload a document

Select a category (Medical Form, Permission Slip, Contract, etc.), optionally add a description, then click "Upload Document" and choose a file from your device.

Delete a document

You can delete files you've uploaded by clicking the trash icon. Admin-shared documents can only be deleted by staff.

Supported file types

You can upload PDFs, images (JPG, PNG, etc.), and most document types. File previews work best for images and PDFs.

Support Tickets

If you have a question or issue, you can submit a support ticket directly from your dashboard. Odyssey Transportation staff will respond to you.

Submitting a ticket:

Fill in the subject

Enter a brief description of your issue in the Subject field.

Write your message

Describe your issue in detail in the Message field.

Click the Submit Ticket button

Your ticket will be created and sent to Odyssey Transportation support. You'll see a "Ticket submitted successfully!" confirmation.

Ticket history:

Below the submission form, you'll see your ticket history. Each ticket shows:

The subject and submission date
A status badge: Open, In Progress, Resolved, or Completed
Conversation thread — View the back-and-forth messages between you and support staff

When a ticket is resolved, you can click "Mark as Completed" to close it.

AI-assisted responses

Odyssey Transportation uses AI to help draft responses to support tickets. All AI-generated responses are reviewed by a staff member before being sent to you. If your ticket can't be answered automatically, you'll receive a message letting you know your ticket is being reviewed by a human.

Re-Enrollment

Each year, you'll need to re-enroll your scholars for the upcoming school year. When re-enrollment is open, you'll see a banner at the top of your dashboard prompting you to complete the process.

Billing starts September 1, 2026

Your first payment for the new school year will be charged on September 1, 2026. No payment is charged during re-enrollment — you're simply confirming your spot and payment method.

The re-enrollment process has several steps:

Welcome screen

Review your current enrollment summary (route, scholars, monthly rate). You'll also see a warning if your card on file is expired.

Update scholar information

Review each scholar and update their grade for the new school year. You can edit, remove, or add new scholars. The school is automatically assigned based on your route and the scholar's grade.

Route & Stop

Keep your current route and stop, or change to a different one. If you have elementary scholars, bus service is the only option. For secondary scholars, you can choose between Bus Service (neighborhood stops) or Bus Shuttle (campus pick-up/drop-off).

Review & Confirm

Review all your enrollment details — scholars, route, stop, and pricing. The confirmation page shows your monthly rate and reminds you that the first payment is September 1, 2026.

Payment Method (non-staff only)

Verify your payment method. You can keep your current card or add a new one. If your card on file is expired, you'll be required to add a new card. Your card information is encrypted and stored securely.

Confirmation

After confirming, you'll see a success screen with your enrollment summary. A confirmation email will be sent to your email address. Click "Go to My Dashboard" to return.

Outstanding balance blocks re-enrollment

If you have an outstanding balance from the prior school year, you'll see a message directing you to pay it first. Go to your Dashboard → Billing → Invoices to pay your balance, then return to re-enrollment.

Not re-enrolling?

If you don't plan to use transportation next year, click the "Not Re-Enrolling" button on the re-enrollment banner. This will cancel your subscription for the upcoming school year. Your spot may be filled by the next family on the waitlist.

Logging Out & Session Timeout

You can log out at any time, and the system will also automatically log you out after a period of inactivity for security.

Manual logout:

Click the Logout button

Click the "Logout" button in the top-right corner of your dashboard header.

You're logged out

You'll be redirected to the home page. You'll need to log in again to access your dashboard.

Automatic session timeout

For your security, your session will automatically end after 60 minutes of inactivity. You'll see a warning popup 30 seconds before you're logged out:
• Click "Stay Logged In" to extend your session and continue working.
• Click "Logout Now" to log out immediately.
• If you don't respond within 30 seconds, you'll be logged out automatically.

What counts as activity?

Any mouse movement, keyboard typing, scrolling, clicking, or touching the screen resets the inactivity timer. Simply leaving the page open without interaction will eventually trigger the timeout.

Your data is always saved

Even if your session times out, any changes you've already saved (contact info updates, payment changes, ticket submissions) are safely stored. Just log back in to pick up where you left off.

Quick Reference

Need to...

Log in? → Go to the portal, enter email + password
Reset password? → Click "Forgot password?" on login page
Update contact info? → Dashboard → Contact & Address → Edit
Change password? → Dashboard → Password → Change Password
Pay an invoice? → Dashboard → Billing → Invoices → Pay
Add a card? → Dashboard → Billing → Payment Methods → Add
Print a bus pass? → Dashboard → Scholar Bus Passes → Print
Upload a document? → Dashboard → My Documents → Open Folder
Get help? → Dashboard → Submit Support Ticket
Re-enroll? → Click "Re-Enroll Now" on the dashboard banner
Log out? → Click "Logout" in the top-right corner

Key things to remember

Use the same email Odyssey Transportation has on file
Keep at least one valid (non-expired) card on file
Arrive at your bus stop 5–10 minutes early
Complete re-enrollment each year to keep your spot
Resolve outstanding balances before making plan changes
Your session times out after 60 minutes of inactivity
Billing for the new school year starts September 1, 2026

Still have questions? Submit a support ticket from your dashboard, or contact Odyssey Transportation directly.